FREE Google Reviews Email Template
Need to Generate More Reviews on Google?
Our Google reviews email template is designed to nudge your happy customers in a simple, legitimate fashion. The template provides an easy, step-by-step process your customers can follow leave you a review on Google.Access the Template
Attracting More Great Reviews Online
Guess what? People can say whatever they want about your brand online.
This can be pretty scary for many business owners. We’ll help you mitigate the risk.
Help Customers Talk You up on Social
Let’s make sure the conversion about you is a positive one.
Everybody loves a bit of positive chit-chat about their brand on social networks. However, social media can scare the pants off you when the chit-chat is negative. We’ll help you cover your bases.
Build Genuine Reviews on Google
We’ll Make Sure Your Business Stands out in Search Results
There is a right way and a wrong way to go about getting reviews on Google. We can provide simple, legitimate ways for you to get those 5 star reviews pumping through on your search listings.
5 Stars Everywhere!
Diversify your online reviews portfolio.
Google and Facebook aren’t the only places where consumers can talk about your business or brand. Depending on your industry, there may be some very important sites we need to keep an eye on to protect your online reputation.
Can I incentivise my customers to leave me great reviews?
NO, don't do it.
What should I do if I get a bad review online?
Join the conversation and respond to the review publically. You should address the issues in the bad review while maintaining a professional tone. Acknowledge any missteps and offer to make it right for the customer. If you can successfully make things right for the customer they may in turn change their online review. Online reviews are not set in stone and can always be updated by the reviewer, another reason to respond to any posted reviews—whether positive or negative. Alternatively, call us and we'll help you deal with the issue.
Can I have reviews removed from my Google business listing?
The answer is… yes, sometimes. Most likely though, it's a NO. There are some cases that warrant a review removing request, such as profanity or a clear-cut case of maliciousness by a competitor. The fact is, unless the review is profane and you can prove with very strong evidence that it is false, the negative review is likely to remain published.
Do Google reviews help my SEO / search rankings?
Absolutely. According to a survey conducted by BrightLocal, roughly 85% of consumers reported reading online reviews. The same survey found that about 67% of consumers will read 6 reviews or less before they form an opinion about a given business. Search engines love online reviews for one primary reason, consumers love online reviews. They're in the business of providing people with the most accurate information to help them predict and make decisions around their future purchases. The more reviews the better for your search rankings!
How do I respond to negative PR about my brand?
We suggest that there is truly only one proper response when managing complaints or negative PR about your brand: Offer an apology AND a solution.
What about customer feedback surveys?
Customer surveys provide an opportunity to poll your users on questions that might otherwise go unanswered. Just make sure to keep it simple, only ask questions that fulfill your end goal, and avoid leading and loading questions.
Online Reputations FAQs
Build Your Online Reputation. Grow Sales.
Call (02) 4036 1369 or complete the form below
Other Digital Marketing Services
Learn more about the other ways we can help your business grow online.
The Location Station Podcast
Have you checked out our podcast yet?
The Location Station is a leading podcast in the localised online marketing space. We interview marketing experts and business owners to bring you all the most advanced digital marketing tactics, success stories and hacks for small businesses and location-based brands. Our podcast showcases a nice mix of guests – Learn from the marketing experience of big brands like Microsoft and also hear the grass-roots stories of small business owners doing great things at a local level.
Each episode also comes with an informative blog post if you’d prefer to read instead of listen. Check out some of our most recent episodes below!Subscribe for FREE blog & podcast updates